Privacy Policy

1. Who We Are

Youlance LLC (“Youlance,” “we,” “us”) operates the website youlance.com and provides hormonal health coaching, digital products, and educational content. We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

2. Data We Collect

We collect the following personal data when you interact with our website:

• Contact information: Name, email address (provided via forms)
• Quiz responses: Health-related information you voluntarily provide through our Body & Cycle Analysis quiz, including cycle status, symptoms, energy levels, body type, training habits, nutrition habits, and health goals
• Usage data: Pages visited, time on site, browser type (collected automatically via cookies)
• Payment data: Processed securely by Stripe. We do not store credit card information.

3. How We Use Your Data

• To provide personalized quiz results and recommendations
• To process coaching applications and payments
• To send you information about our app launch and community (if you opted in)
• To improve our website and services
• To comply with legal obligations

We will never sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your data based on:

• Consent: When you submit a form or take the quiz
• Contract: When you purchase coaching services
• Legitimate interest: For website analytics and improvement

5. Data Storage & Security

Your data is stored securely using Airtable (data management), Stripe (payments), and Vercel (website hosting). All services use encryption in transit (TLS/SSL) and at rest. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy.

6. Your Rights (GDPR)

Under the GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at hello@youlance.com.

7. Cookies

We use essential cookies for website functionality. We do not use tracking cookies for advertising purposes. Analytics cookies (if any) are anonymized and used solely to improve user experience.

8. Third-Party Services

• Stripe: Payment processing (PCI-DSS compliant)
• Airtable: Secure data storage
• Vercel: Website hosting

9. Contact

For any privacy-related questions or requests, contact:
Youlance LLC
Email: hello@youlance.com